Airtel announces short code for ‘Do Not Disturb’ service

Airtel announces short code for ‘Do Not Disturb’ service

Lagos, Nigeria; 1 st  July, 2016: Leading telecommunications services provider,

Airtel Nigeria, has announced its ‘Do not Disturb’ short code, 2442, designed to

empower customers in respect to the management of all promotional

messages sent to their lines.

 

The self-service platform allows customers to either opt-in or out of the ‘Do

Not Disturb’ service, thereby empowering telecoms consumers to end

unsolicited promotional SMS or promotional voice calls.

 

Chief Commercial Officer of Airtel Nigeria, Mr. Ahmad Mokhles, while

commenting on the ‘Do Not Disturb’ short code, noted that the company

introduced the short code in compliance with the directive of the telecoms

industry regulatory body, Nigerian Communications Commission (NCC), and in

response to complaints of unsolicited SMS or promotional voice calls by some

customers.

 

“Airtel is committed to offering excellent customer service and we are pleased

to introduce the ‘Do Not Disturb’self-service to empower our esteemed

customers to decide what messages or calls they receive from the network.

 

“While there are customers that demand promotional services to keep abreast

with various innovative products and services, there are others who do not

want to be disturbed – that is why NCC has mandated telecoms companies in

Nigeria to create this service, providing options for customers to either opt-in

or out,” he said.

 

It would be recalled that Airtel had introduced *902# as a short code to

empower customers activate or deactivate any Value Added Service (VAS)

subscription at any point in time.

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