Airtel announces short code for ‘Do Not Disturb’ service
Lagos, Nigeria; 1 st July, 2016: Leading telecommunications services provider,
Airtel Nigeria, has announced its ‘Do not Disturb’ short code, 2442, designed to
empower customers in respect to the management of all promotional
messages sent to their lines.
The self-service platform allows customers to either opt-in or out of the ‘Do
Not Disturb’ service, thereby empowering telecoms consumers to end
unsolicited promotional SMS or promotional voice calls.
Chief Commercial Officer of Airtel Nigeria, Mr. Ahmad Mokhles, while
commenting on the ‘Do Not Disturb’ short code, noted that the company
introduced the short code in compliance with the directive of the telecoms
industry regulatory body, Nigerian Communications Commission (NCC), and in
response to complaints of unsolicited SMS or promotional voice calls by some
“Airtel is committed to offering excellent customer service and we are pleased
to introduce the ‘Do Not Disturb’self-service to empower our esteemed
customers to decide what messages or calls they receive from the network.
“While there are customers that demand promotional services to keep abreast
with various innovative products and services, there are others who do not
want to be disturbed – that is why NCC has mandated telecoms companies in
Nigeria to create this service, providing options for customers to either opt-in
or out,” he said.
It would be recalled that Airtel had introduced *902# as a short code to
empower customers activate or deactivate any Value Added Service (VAS)
subscription at any point in time.
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