Union Bank Takes the Lead, Introduces Robotics to Banking in Nigeria

In an avant-garde move which sets it apart from its counterparts in the
Nigerian banking industry, Union Bank has announced the deployment of the innovative Robotic
Process Automation (RPA) technology in its operations; a first in the Nigerian Banking industry.
The new technology was officially launched at an interactive session which took place at the
Bank’s Stallion Plaza Head office in Lagos with customers, technology experts, pressmen and
the Bank’s Management and employees in attendance.

The RPA technology makes use of robots which are software tools developed to simplify
business process delivery. The software robots offer improved business efficiency and data
security by automating repetitive tasks across multiple business applications without altering
existing infrastructure and systems.

Lateef Dabiri (Head, Compliance), Lola Cardoso (Head, Corporate Strategy and Innovation), Emeka Emuwa (CEO, Union Bank), Bunmi Olufeko (Head, Service Assurance)

Announcing the deployment of the new technology, the Chief Executive Officer of Union Bank,

Emeka Emuwa said:
“The provision of simpler, smarter banking services to our valued customers is at the
core of our business. Therefore, we remain focused on leveraging cutting edge
technology and creating innovative partnerships which will facilitate the achievement of
this objective.”

The Bank’s adoption of the RPA technology is expected to enhance staff productivity, reduce
process turnaround time and improve accuracy and compliance. With the new technology in
place, employees are better able to focus on other value adding and customer related functions,
significantly improving the overall quality of customer experience.

In the first phase of the Bank’s RPA implementation, reconciliation of Automated Teller Machine
(ATM) transactions will now be a fully automated process, cutting down processing time by over
60% and ensuring that refunds on ATM fund dispense errors are promptly and efficiently carried

Union Bank’s marked technological advancement in recent times is a major element of its
transformation programme which kicked off in 2015 and has included the redefinition of the

Bank’s business model, reengineering of its work force and rebuilding of its physical

In 2017, the Bank introduced a wide bouquet of digital banking platforms including an upgraded
version of its mobile banking app – UnionMobile and *826#, the unique USSD code which
allows customers perform banking transactions through short code messaging on their mobile

Several innovative features on the UnionMobile App have since received wide acclaim including
the industry first ‘Agent Locator’ feature. Others are ‘Cardless withdrawals’, ‘Locate an ATM with
Cash’ and the mCash easy payment feature.

Last year, Union Bank celebrated a Century of providing trusted banking services to generations
of Nigerian families and businesses.

With its recent transformation and marked upgrade of its infrastructure including the new RPA
technology, Union Bank is indeed poised to deliver on its promise of being a truly simpler and
smarter bank.



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